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FAQ

FAQ

SHIPPING AND TRACKING

WHY IS MY TRACKING NUMBER NOT UPDATING ONLINE?

HOW LONG DOES SHIPPING TAKE?

LOST STOLEN OR UNDELIVERED PACKAGES

ORDERS WITH INCORRECT ADDRESS INFORMATION

WHERE DO YOUR PRODUCTS SHIP FROM?

WHAT COUNTRIES DO YOU SHIP TO?

WILL THERE BE DUTIES/TAXES ON MY PACKAGE?

BACKORDERS

RETURNS/EXCHANGES

WHAT IS YOUR REFUND POLICY?

HOW DO I RETURN MY ORDER?

SALE ITEMS

HOW DO I EXCHANGE MY ITEM?

DAMAGED OR INCORRECT ITEMS

ORDER CHANGES/CANCELLATIONS

HOW DO I EDIT OR CHANGE MY ORDER?

HOW DO I CANCEL MY ORDER?

DISCOUNT CODES AND PRICE ADJUSTMENTS

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHEN AM I CHARGED FOR MY ORDER?

WHAT CURRENCY ARE YOUR PRODUCTS STATED IN?